- 点击“Warranty”,点击“Warranty Control”。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124720/image344-1024x576.png)
- 点击“New”进入编辑Warranty页面。左侧为需要退换货的客户信息,右侧为退换货到供货商的记录,编辑页面不需要一次全部完成。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124727/image345-1024x892.png)
- 此处输入客户信息。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124736/image346-1024x892.png)
- 当收到客户的退货商品,请勾选“Received”,填入日期和商品详情等信息,点击“Save”保存。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124744/image347-1024x892.png)
- 可通过点击Warranty List中的记录,点击“Edit”,记录与客户的沟通方式。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124750/image348-1024x727.png)
- 点击“Contact Customer”旁的下拉符号,选择沟通方式,点击“Save”保存。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124759/image349-1024x892.png)
- 可打印“Return Authorization Form”给客户确认退货信息。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124806/image350-1024x727.png)
![](https://cdn.ziicloud.com/knowledge-base/2022/07/19165659/1f0e5f5e5e242d261caa836b8ac97ca.png)
- 当发还客户换货商品,请勾选“Return”,填入日期信息,点击“Save”保存。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124820/image352-1024x892.png)
- 可打印“Warranty Return Form”给客户确认换货信息。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124829/image353-1024x559.png)
- 可通过点击Warranty List中的记录,点击“Edit”,记录退货给供货商的详情。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124835/image354-1024x727.png)
- 当退货给供应商,请勾选“Send To Supplier”,填入日期信息,点击“Save”保存。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124850/image355-1024x892.png)
- 点击“Supplier Code”旁的文本框,按下键盘F5,选择对应供货商,点击“Save”。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124859/image356-1024x892.png)
- 可通过点击Warranty Result旁的下拉符号,选择“Warranty Result”,点击“Save”,记录质保结果。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124905/image357-1024x892.png)
- 若“Warranty Result”为“Replace”,当收到供货商发还的换货商品,请勾选“Back Form Supplier”,填入日期信息,点击“Save”,完成质保记录。
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12124912/image358-1024x892.png)