- This is the page of POS
![](https://cdn.ziicloud.com/knowledge-base/2022/07/12114201/image084-4-1024x576.png)
Click here to go to POS
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11182457/%E4%BC%81%E4%B8%9A%E5%BE%AE%E4%BF%A1%E6%88%AA%E5%9B%BE_16575278802668-1024x576.png)
Sales refund:
Click and input invoice number, or scan the barcode at the bottom of receipt. Or you can click on “print invoice” to find theinvoice No. of the order you need.
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11193722/image110-1024x576.png)
You will see this page.
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11193834/image111-1024x576.png)
Item refund
Select the item needed to refund and click the first button to move it to “refund items”
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11193849/image112-1024x576.png)
Click “ok” and select a refund method to finish refund process.
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11193905/image113-1024x576.png)
Select an item and click this button to move it back.
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11193931/image114-1024x576.png)
Order refund
Click the second button if you need to refund all goods.
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11193940/image115-1024x576.png)
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11193958/image116-1024x576.png)
Partial item refund
Selecting the item and clicking the third button, you can input a QTY of the item needed to refund.
![](https://cdn.ziicloud.com/knowledge-base/2022/07/07133224/1-142.png)
Click “OK” and part of this item can be refunded.
![](https://cdn.ziicloud.com/knowledge-base/2022/07/11194028/image118-1024x576.png)