Online orders cannot be refunded in ”daily report” or “order list”.
There are two ways to refund an online order.
Method I: Refund Via ZiiPOS
- Click on the cell-phone-like icon on the top of the home page.
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- Click on the button on the left and go to “List”.
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- You could search for the order you need by setting some filters.
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- Click on the order and click on “Refund”.
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- Choose the refund method and enter the amount.
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- Click on “Next”.
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- Provide a reason for the refund.
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- Click on “Confirm” and then click on “Yes” to confirm.
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Method II: Refund Via Portal
- Sign in Portal. Zii – Dashboard (ziicloud.com)
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- Click on “Online Order” and then go to “List”.
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- You could search for the order you need by setting some filters.
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- Click on the order and click on “Refund”.
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- Choose the refund method and enter the amount.
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- Click on “Next”.
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- Provide a reason for the refund.
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- Click on “Confirm” and then click on “Yes” to confirm.
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Normally, customers will get refund within 10 working days.