Online orders cannot be refunded in ”daily report” or “order list”.
There are two ways to refund an online order.
Method I: Refund Via ZiiPOS
- Click on the cell-phone-like icon on the top of the home page.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184054/fd7e6958-9f34-4a30-ab4a-2b03b17d7676-1024x767.jpg)
- Click on the button on the left and go to “List”.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184059/a00b112f-29e4-43ff-bb59-16b092bff3e6-1024x767.jpg)
- You could search for the order you need by setting some filters.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184105/882540d5-d5fa-4f54-8e94-c566975e4907-1024x767.jpg)
- Click on the order and click on “Refund”.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184120/d4b42f99-5b1f-40dd-b119-3fa84c9edf8d-1024x767.jpg)
- Choose the refund method and enter the amount.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184139/a3ded93f-2af8-412d-ad39-0bc04a8217dd-1024x767.jpg)
- Click on “Next”.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184150/a215b9af-f9ef-4d1c-9e66-dbfbedbfc96e-1024x767.jpg)
- Provide a reason for the refund.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184200/a80e13f5-0f15-4897-abaf-eee1c7a6d65a-1024x765.jpg)
- Click on “Confirm” and then click on “Yes” to confirm.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184210/89b8279e-cb63-40df-9fc9-4d555217c60a-1024x768.jpg)
Method II: Refund Via Portal
- Sign in Portal. Zii – Dashboard (ziicloud.com)
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184628/image-25-1024x487.png)
- Click on “Online Order” and then go to “List”.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184537/image-24-1024x487.png)
- You could search for the order you need by setting some filters.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184736/image-26-1024x487.png)
- Click on the order and click on “Refund”.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184911/image-27-1024x487.png)
- Choose the refund method and enter the amount.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184944/image-28-1024x487.png)
- Click on “Next”.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20185155/image-31-1024x487.png)
- Provide a reason for the refund.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20184959/image-29-1024x487.png)
- Click on “Confirm” and then click on “Yes” to confirm.
![](https://cdn.ziicloud.com/knowledge-base/2022/10/20185018/image-30-1024x487.png)
Normally, customers will get refund within 10 working days.