Check if the open hours are set well.
Sign in “Portal”.
- Set opening hours. Find “others” and click “locations”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26185521/1-552.png)
- Click on “edit”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26185545/1-553.png)
- Modify the time range and click “save”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26185609/1-554.png)
Check if Online Order Permission is Turned On
Go to Portal.
![](https://cdn.ziicloud.com/knowledge-base/2023/08/16184633/image-63-1024x470.png)
![](https://cdn.ziicloud.com/knowledge-base/2023/08/16184701/image-64-1024x470.png)
![](https://cdn.ziicloud.com/knowledge-base/2023/08/16184715/image-65-1024x470.png)
![](https://cdn.ziicloud.com/knowledge-base/2023/08/16184730/image-66-1024x470.png)
Check if all of items, categories and menus you need are available for online order.
Check Menu Group
- Tap the toolbar button in the lower left corner of the ZiiPOS homepage.
![](https://cdn.ziicloud.com/knowledge-base/2023/05/23134714/image-173-1024x768.png)
- Go to “Settings”.
![](https://support.ziicloud.com/wp-content/uploads/2024/07/企业微信截图_17205071229995-5.png)
- Go to “Menu Group”.
![](https://cdn.ziicloud.com/knowledge-base/2022/12/16180703/image-324.png)
- Click on “edit”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26185622/1-555.png)
- Make sure you have turned on “Available for Online Order.”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26185635/1-556.png)
Check Category
- Go to “Category.”
![](https://cdn.ziicloud.com/knowledge-base/2022/12/16181652/image-325-1024x487.png)
- Click on the catgory that you need it to be avaiable for online order.
![](https://cdn.ziicloud.com/knowledge-base/2022/12/16182600/image-326-1024x487.png)
- Make sure that you have turned on “avaiable for online order”.
![](https://cdn.ziicloud.com/knowledge-base/2022/12/16182651/image-327-1024x487.png)
Check Items
- Go to “Item.”
![](https://cdn.ziicloud.com/knowledge-base/2022/12/16183212/image-328-1024x487.png)
- Click on the item that you need it to be avaiable for online order.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26185825/1-559.png)
- Click on “Extra Settings” and make sure the box of “available for online order” is checked.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26185843/1-560.png)
Please contact us for help if the online order is still not working.