Sometimes, you may see this message pop up when log in to “ZiiPOS Go!”.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02193255/image-9.png)
Please follow the steps below to fix it.
Tab the button in the bottom to clear all running apps. Different devices may have a different shape for the clear-all button.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02193603/image-10-1024x571.png)
Swipe the running apps off the screen or tab on the “X” button to clear them.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02194031/image-11-1024x568.png)
Then go back to the homepage and go to ZiiPOS Go Server.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02194132/image-12-1024x569.png)
After accessing ZiiPOS Go Server, this page will be presented to you.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02194330/image-14-1024x577.png)
Please wait about 30 seconds on this page till the word in green on the right notices you with “the Server is OK, please launch ZiiPOS”.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02194547/image-16-1024x573.png)
Then go back to the homepage and launch to ZiiPOS Go.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02194755/image-18-1024x576.png)
Then your ZiiPOS Go should be working now.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/02194735/image-17-1024x578.png)
Please contact us if the ZiiPOS Go is still not working after all these steps.