Orders within a day
- Find the order to be refunded.
Click the button like the circled one in picture below.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181814/1-503.png)
- Orders are classified into “unpaid”, “paid” and “all”. You can see a pie chart logo if this order is partially paid.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181832/1-504.png)
Choose an order and click “refund”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181840/1-505.png)
Choose “refund & pay again” or “only refund”.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181850/1-506.png)
This refund will be counted in unpaid amount if “refund & pay again” was chosen.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181858/1-507.png)
Orders in other days
- Find the order to be refunded.
Click the button like the circled one in picture below.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181920/1-508.png)
- Click “view all orders”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181930/1-509.png)
- You can find the order by selecting a time range or filtering other fields like order type, payment type, ect.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26181941/1-510.png)
Click the order and you can see total amount, paid and unpaid.
Click “refund”.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26182025/1-511.png)
Input an amount and click “cash”
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26182037/1-512.png)
Choose “refund & pay again” or “only refund”.
![](https://cdn.ziicloud.com/knowledge-base/2022/06/26182048/1-513.png)
This refund will be counted in unpaid amount if “refund & pay again” was chosen.