In some cases, you may need to adjust a member’s points. Please follow the steps below to decrease or increase the points.
Sign in “Portal”. (https://portal.ziicloud.com)
- Find “loyalty” and go to “members”.
![](https://cdn.ziicloud.com/knowledge-base/2023/03/13130906/image-273-1024x470.png)
- You could search the member by the filters.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/01161831/image-1-1024x487.png)
- Click on the member you need and then go to “points”.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/01161909/image-2-1024x487.png)
- Click on “Edit”.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/01161940/image-3-1024x487.png)
- Select the branch and type.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/01162128/image-6-1024x487.png)
- Enter the value of the points and then click on “save”.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/01162156/image-7-1024x487.png)
- Click on “Yes” to save the adjustment.
![](https://cdn.ziicloud.com/knowledge-base/2023/02/01162212/image-8.png)